This Privacy Policy describes how Vael ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from this store.
Information we collect
- Order information: name, billing and shipping address, email address, phone number, and payment details (processed by our payment providers — we never store full card numbers).
- Device information: browser, IP address, time zone, and information about the pages you view, collected via cookies and similar technologies.
- Communications: messages you send us through the contact page or email.
How we use it
- To fulfil orders and subscriptions — processing payment, arranging shipping, sending order and refill notifications.
- To communicate with you, including responding to support requests.
- To screen orders for fraud and risk.
- With your consent, to send you marketing communications — you can unsubscribe at any time via the link in any email.
- To improve and optimise our store.
Sharing
We share personal information with service providers who help us operate the store — such as Shopify (our e-commerce platform), payment processors, and shipping carriers — and where required to comply with applicable laws or lawful requests.
Cookies
We use cookies to keep your cart working, remember preferences and understand how the store is used. You can control cookies through your browser settings; disabling them may affect parts of the store.
Your rights
Depending on where you live, you may have rights to access, correct, delete or port the personal information we hold about you, and to opt out of certain data sharing. To exercise any of these rights, contact us via the contact page. See also Your Privacy Choices.
Data retention
We keep order records for as long as needed to provide our services and meet legal obligations, then delete or anonymise them.
Changes
We may update this policy from time to time. The current version is always available on this page.
Contact
Questions about this policy? Reach us via the contact page.